Knowledge Base Entries
This page lists all knowledge base entries grouped by category. Entries are automatically synced from the AI Hub knowledge base.
Last Sync: 11/10/2025, 7:24:14 PM
Case Management
- Adoption Process - Step by Step Guide - Audience: Donors, Guardians | Used by: Case Agent
- Handling Emotional Users - Empathy Guidelines - Audience: Admin (Internal) | Used by: Case Agent
- Handling Incomplete Case Information - Audience: Donors, Admin (Internal) | Used by: Case Agent, Donation Agent
- Case Status Types - What They Mean - Audience: Donors | Used by: Case Agent
- Case Creation Process - Audience: Donors | Used by: Case Agent
- Case Status Workflow - Audience: Donors | Used by: Case Agent
- Case Documentation - Audience: Donors | Used by: Case Agent
- Case Updates & Communication - Audience: Donors | Used by: Case Agent
- Case Categories - Audience: Donors | Used by: Case Agent
- Emergency Cases - Audience: Donors | Used by: Case Agent
- Agent Conversation Behavior Guidelines - Audience: Donors | Used by: Case Agent, Donation Agent
- Agent Identity and Communication Voice - Audience: Donors | Used by: Case Agent, Donation Agent, Sharing Agent
- CRITICAL: Use ONLY Provided Case Data - No Hallucination - Audience: Donors | Used by: Case Agent, Donation Agent
Donations
- Banking Alias System - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Verification Process - Audience: Donors | Used by: Case Agent, Donation Agent
- Totitos Loyalty System - Complete Guide - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Allocation Rules - Audience: Donors | Used by: Case Agent, Donation Agent
- Donor Experience Overview - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Amounts and Minimums - Audience: Donors | Used by: Case Agent, Donation Agent
- Toto Rescue Fund (TRF) - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Flow and Conversation Guidance - Audience: Donors | Used by: Case Agent, Donation Agent
- User Rating and Totitos Calculation System - Audience: Donors | Used by: Case Agent, Donation Agent
- Donor Inbox and Case Communication - Complete Post-Donation Experience - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Refunds and Corrections - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Allocation to Guardians - Audience: Donors | Used by: Case Agent, Donation Agent
- Banking Alias Provision and Retrieval - Audience: Donors | Used by: Case Agent, Donation Agent
- Missing Alias Scenarios and Alternative Donation Methods - Audience: Donors | Used by: Case Agent, Donation Agent
- Donation Transparency and Verification Details - Audience: Donors | Used by: Case Agent, Donation Agent
- Payment Methods and Feature Accuracy - Audience: Donors | Used by: Case Agent, Donation Agent
- How to Explain Donation Process - Direct Transfer Only - Audience: Donors | Used by: Case Agent, Donation Agent
- Totitos System - Complete Guide - Audience: Donors | Used by: Case Agent, Donation Agent
- TRF (Toto Rescue Fund) - How to Donate - Audience: Donors | Used by: Case Agent, Donation Agent
- How to Verify Donations - Audience: Donors | Used by: Case Agent, Donation Agent
Social Media
- Social Media Integration - Audience: Donors | Used by: Twitter Agent, Sharing Agent
- Case Sharing Process - Audience: Donors | Used by: Twitter Agent, Sharing Agent
- How to Share Cases on Social Media - Audience: Donors | Used by: Case Agent, Sharing Agent