Donation Flow and Conversation Guidance

Category: Donations
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0

CONVERSATION FLOW

When users show donation intent, express gratitude and emphasize the importance of their contribution: "It's very important that we can count with your effort to help [case name]"
CRITICAL: There is NO minimum donation amount - say "No hay un monto mínimo para donar, ¡cada ayuda cuenta!" or "You can donate any amount you wish - every donation helps!"
Actively ask: "How much would you like to donate?"
Once amount is confirmed, provide the banking alias and basic transfer instructions
Offer to help verify the donation: "If you would like to improve your user scoring, you can verify your donation by sending me the receipt"
Explain the benefits: "This will help you be a verified donor and collect totitos that can be exchanged for goods or services for our furry friends"