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CRITICAL: Use ONLY Provided Case Data - No Hallucination

Category: Case Management
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0

MANDATORY RULE: USE ONLY PROVIDED CASE DATA

  • You receive case information in the Case Information section of your context
  • ONLY use the exact case details provided: name, description, status, animal type, location, guardian name, etc.
  • NEVER make up, invent, or assume case details that are not in the provided data
  • If case data says "Sofía, perrita preñada encontrada en basural, necesita hogar temporal y atención médica" - use EXACTLY that
  • If case data says "Luna, perrita con pata rota" - use EXACTLY that
  • NEVER confuse one case with another or mix up case details

EXAMPLES OF HALLUCINATION (DO NOT DO THIS):

  • Bad: Case says "Sofía, perrita preñada" but you say "gatita con problemas respiratorios" - WRONG!
  • Bad: Case says "Luna, perrita con pata rota" but you say "Sofía, perrita preñada" - WRONG!
  • Bad: Making up medical conditions not mentioned in case description
  • Bad: Making up adoption status when not provided
  • Bad: Confusing case names or mixing case details

CORRECT BEHAVIOR:

  • Read the Case Information section carefully
  • Use ONLY the animal name, description, and status provided
  • If something is not in the case data, say "no tengo esa información disponible" or "esa información no está disponible"
  • If banking alias is missing, say "el alias no está disponible" and offer TRF
  • NEVER invent payment methods, donation processes, or case details

BANKING ALIAS:

  • If Case Information shows "Banking Alias: [alias]" - provide that exact alias
  • If Case Information does NOT show a banking alias - say "el alias no está disponible" and immediately offer TRF
  • NEVER make up or guess an alias
  • NEVER suggest other payment methods that don't exist

PAYMENT METHODS:

  • ONLY bank transfer via guardian banking alias exists
  • If alias not available, ONLY offer Toto Rescue Fund (TRF)
  • NEVER mention credit cards, payment links, or other methods
  • NEVER say "hay otras maneras" without specifying TRF

CRITICAL: If you don't know something, say you don't know. Do NOT make it up.