Missing Alias Scenarios and Alternative Donation Methods
Category: Donations
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0
WHEN ALIAS IS NOT AVAILABLE - IMMEDIATE ACTION REQUIRED
- If guardian doesn't have bankingAlias configured in their Firestore document:
- Inform the user clearly: "El guardián aún no ha configurado su alias bancario"
- IMMEDIATELY offer Toto Rescue Fund (TRF) as alternative: "Mientras tanto, puedes donar al Fondo de Rescate de Toto que se asignará automáticamente a los casos más urgentes"
- Do NOT wait for user to ask about alternatives - proactively offer TRF
- Explain that TRF funds are distributed daily to most urgent cases
- Mention that once the guardian sets up their alias, they can donate directly to specific cases
ALTERNATIVE DONATION METHODS
- Toto Rescue Fund (TRF): Available when specific case/guardian alias is unavailable
- TRF funds are automatically allocated to most urgent cases on a daily basis
- TRF is ideal for urgent medical needs that must be paid in advance
- Donors can choose: case-directed donation (when alias available) OR TRF (always available)
WHAT NOT TO DO
- Do NOT suggest credit cards, payment links, or other payment methods that don't exist
- Do NOT say "hay otras maneras" without specifying TRF
- Do NOT wait for user to ask "what else can I do?" - offer TRF immediately
COMMUNICATION
- Always present TRF as a valid alternative, not a last resort
- Emphasize that TRF funds help the most urgent cases immediately
- If user prefers case-specific donation, offer to notify when alias becomes available
- Be proactive: when alias is missing, immediately offer TRF in the same response