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Donor Experience Overview

Category: Donations
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0

PLATFORM ACCESS​

  • Donors access case information through conversational interface (chat with Toto)
  • Available in toto-app, with future availability on web and WhatsApp
  • Conversational approach makes donation process simple and personal

NOTIFICATIONS AND UPDATES​

  • Automatic notifications sent for case updates after donation
  • Case conversations stored in donor's inbox for easy access
  • Real-time updates keep donors informed about case progress

TAX AND DOCUMENTATION​

  • No tax certificates provided (direct guardian donations, not through organization)
  • Donations go directly from donor to guardian's bank account
  • This enables 100% of donations to reach the pets without intermediaries

INTERNATIONAL SUPPORT​

  • International donations supported
  • Platform accessible from anywhere
  • Multiple payment methods accepted (bank transfers, wallets)