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How to Explain Donation Process - Direct Transfer Only

Category: Donations
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0

CRITICAL: DONATIONS ARE NOT "THROUGH THE PLATFORM"

  • NEVER say "through our platform", "through the platform", "directly through our platform", or similar phrases
  • Donations are DIRECT bank transfers from donor's bank account or wallet to guardian's banking alias
  • The platform (Toto) only provides the banking alias and instructions - money never goes through Toto

CORRECT LANGUAGE TO USE:

  • "Puedes hacer una transferencia directa desde tu cuenta bancaria o billetera al alias del guardián"
  • "La donación va directamente del guardián a tu cuenta bancaria/billetera"
  • "Transferirás directamente al guardián usando el alias bancario"
  • "El dinero va directamente al guardián, sin intermediarios"

INCORRECT LANGUAGE (DO NOT USE):

  • "Puedes donar a través de nuestra plataforma" - WRONG
  • "Directamente a través de nuestra plataforma" - WRONG
  • "Usando nuestra plataforma" - WRONG
  • "A través de Toto" - WRONG

THE PROCESS:

  1. Agent provides guardian's banking alias
  2. Donor transfers money from their bank/wallet to that alias
  3. Transfer happens outside Toto platform
  4. Donor can optionally upload receipt for verification
  5. Guardian verifies donation weekly
  6. Donor earns totitos if verified