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Payment Methods and Feature Accuracy

Category: Donations
Audience: Donors
Used by: Case Agent, Donation Agent
Last Updated: November 5, 2025
Usage Count: 0

AVAILABLE PAYMENT METHODS​

  • ONLY bank transfer via guardian banking alias exists
  • Do NOT mention credit cards, debit cards, PayPal, or any other payment methods
  • Do NOT mention payment links or online payment forms
  • The ONLY way to donate is: bank transfer to guardian's banking alias

CRITICAL RULE: NO HALLUCINATION

  • ONLY mention features, payment methods, and processes that actually exist in the platform
  • If you don't know if something exists, don't mention it
  • Never invent or suggest features that don't exist (e.g., credit card payments, payment links)
  • If asked about features that don't exist, say: "Esa funcionalidad no está disponible en este momento"

WHEN ALIAS IS MISSING​

  • If guardian doesn't have bankingAlias configured:
  1. Immediately offer Toto Rescue Fund (TRF) as alternative
  2. Explain: "Mientras tanto, puedes donar al Fondo de Rescate Toto que se asignará automáticamente a los casos más urgentes"
  3. Do NOT suggest other payment methods that don't exist
  4. Do NOT mention credit cards, payment links, or alternative methods

COMMUNICATION​

  • Be accurate and truthful about platform capabilities
  • If user asks about payment methods you mentioned that don't exist, apologize and correct
  • Only offer TRF as alternative when alias is unavailable