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Notification System Guide

User guide for managing notifications in the Toto ecosystem.

Note: For technical implementation details and backoffice-specific configuration, see the Notification System Technical Documentation.

🔔 System Overview​

The Toto notification system provides real-time updates and alerts across all ecosystem components, ensuring you stay informed about important events and system changes.

Notification Types​

User Notifications:

  • Case Updates: Progress updates on rescue cases
  • Donation Confirmations: Payment processing confirmations
  • Message Alerts: New messages from other users
  • Status Changes: Account and permission updates

System Notifications:

  • Maintenance Alerts: Scheduled maintenance notifications
  • Security Alerts: Security-related announcements
  • Feature Updates: New feature announcements
  • System Status: System health and performance updates

Business Notifications:

  • Fundraising Updates: Campaign progress and milestones
  • Partner Alerts: New partnership opportunities
  • Event Notifications: Upcoming events and activities
  • Policy Changes: Terms of service and policy updates

📱 User Interface​

Notification Bell​

The notification bell appears in the top navigation bar and shows:

  • Unread Count: Badge showing number of unread notifications
  • Status Icons: Different icons for different notification types
  • Priority Colors: Color-coded priority levels (high, medium, low)

Notification Panel​

When you click the notification bell, a panel opens showing:

  • Notification List: Scrollable list of recent notifications
  • Filter Options: Filter by type (All, Cases, Donations, System) or status (All, Unread, Urgent)
  • Search Functionality: Search through notification history
  • Bulk Actions: Mark all notifications as read

Notification Items​

Each notification shows:

  • Type Icon: Visual indicator for notification type
  • Message Content: Clear, concise notification text
  • Timestamp: When the notification was created
  • Action Buttons: Mark as read, delete, or take action

⚙️ Notification Preferences​

User Settings​

You can customize your notification preferences:

Notification Channels:

  • Email Notifications: Enable/disable email delivery
  • Push Notifications: Enable/disable push notifications (mobile app)
  • In-App Notifications: Always enabled for important updates

Notification Types:

  • Case Notifications: Updates about rescue cases
  • Donation Notifications: Payment confirmations and updates
  • System Notifications: Platform announcements
  • Marketing Notifications: Optional promotional content

Frequency Control:

  • Immediate: Receive notifications as they happen
  • Hourly Digest: Summary of notifications every hour
  • Daily Digest: Summary once per day
  • Weekly Digest: Summary once per week

Quiet Hours:

  • Set specific times when you don't want to receive notifications
  • Configure start and end times
  • Applies to push and email notifications

📧 Delivery Channels​

In-App Notifications​

  • Real-time Delivery: Instant notifications in the app
  • Notification Bell: Always visible in the navigation
  • Persistent Storage: Notifications saved for later viewing

Email Notifications​

  • Transactional Emails: Important updates via email
  • Digest Emails: Summary of activity (if enabled)
  • Unsubscribe Options: Easy opt-out from email notifications

Push Notifications (Mobile App)​

  • Mobile Alerts: Notifications on your mobile device
  • Action Buttons: Quick actions directly from notifications
  • Badge Counts: Unread count on app icon

📊 Managing Notifications​

Viewing Notifications​

  1. Click the notification bell in the navigation bar
  2. Browse through your notifications
  3. Use filters to find specific notifications
  4. Click on a notification to view details

Marking as Read​

  • Single Notification: Click "Mark as read" on individual notifications
  • All Notifications: Click "Mark all as read" button
  • Automatic: Some notifications auto-mark as read when viewed

Deleting Notifications​

  • Single Notification: Click delete button on individual notifications
  • Bulk Delete: Select multiple notifications and delete
  • Auto-Archive: Old notifications are automatically archived

Taking Actions​

Many notifications include action buttons:

  • View Case: Go directly to the related case
  • View Donation: See donation details
  • Respond: Reply to messages or requests
  • Dismiss: Remove notification from view

🔧 Troubleshooting​

Common Issues​

Not Receiving Notifications:

  • Check your notification preferences in settings
  • Verify email address is correct
  • Check spam/junk folder for email notifications
  • Ensure push notifications are enabled on mobile device

Too Many Notifications:

  • Adjust frequency settings to digest mode
  • Disable notification types you don't need
  • Set up quiet hours
  • Use filters to focus on important notifications

Notifications Not Loading:

  • Refresh the page
  • Check your internet connection
  • Clear browser cache if issues persist
  • Contact support if problem continues

🔗 Related Resources​

Need help? Contact support or check the Technical Documentation for advanced configuration.