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Main App User Guide

Complete guide for using the main Toto application - your platform for pet rescue operations.

🚀 Getting Started​

The main Toto app is the primary interface for pet rescue operations, connecting rescuers, adopters, and donors in a seamless, secure, and intelligent way.

Core Mission​

  • Rescue: Help pets find their forever homes
  • Connect: Bridge the gap between rescuers and adopters
  • Secure: Provide safe, transparent donation processing
  • Intelligent: Use AI to enhance user experience and outcomes

Key Features​

  • Case Management: Create and track rescue cases
  • Donation Processing: Secure blockchain-based donations
  • AI Assistant: Get intelligent help and guidance
  • User Profiles: Manage rescuer and adopter profiles
  • Real-time Updates: Stay informed with notifications
  • Social Sharing: Share cases on social media platforms
  • Location Services: Find nearby rescue cases
  • Multi-language Support: Spanish and English interfaces

📱 User Interface​

Home Feed Experience​

The home experience provides an interactive rescue case feed with:

Case Cards:

  • Visual Appeal: High-quality images with clear case information
  • Quick Actions: Donate, share, or contact buttons
  • Progress Indicators: Visual representation of fundraising progress
  • Urgency Indicators: Color-coded urgency levels (low, medium, high, urgent)

Donation Entry Points:

  • One-Click Donation: Quick donation buttons on case cards
  • Amount Presets: Common donation amounts (€10, €25, €50, €100)
  • Custom Amounts: User-defined donation amounts
  • Recurring Options: Monthly donation subscriptions

Alerts and Notifications:

  • Case Updates: Real-time notifications about case progress
  • Donation Confirmations: Instant confirmation of successful donations
  • System Alerts: Important announcements and updates
  • Personalized Content: Relevant information based on user preferences

Case Management Interface​

Creating New Cases:

  1. Case Information Form

    • Pet name and type
    • Age and breed information
    • Location and contact details
    • Urgency level assessment
    • Target fundraising amount

  2. Media Upload

    • Multiple image uploads
    • Video content support
    • Document attachments
    • Image optimization and compression

  3. Case Categorization

    • Pet type (dog, cat, other)
    • Urgency level
    • Geographic location
    • Special needs or requirements

Case Tracking:

  • Status Updates: Real-time progress tracking
  • Donation Progress: Visual fundraising progress bars
  • Update History: Complete timeline of case developments
  • Guardian Communication: Direct messaging with case guardians

Case Assignment:

  • Guardian Matching: Automatic guardian assignment based on location and expertise
  • Collaboration Tools: Multiple guardian support for complex cases
  • Responsibility Management: Clear role definition and task assignment

Donation System​

Donation Processing:

  • Multiple Payment Methods: Credit cards, bank transfers, cryptocurrency
  • Secure Processing: Blockchain-based transaction verification
  • Instant Confirmation: Real-time donation confirmation
  • Receipt Generation: Automatic receipt and tax documentation

Donation Management:

  • History Tracking: Complete donation history with search and filtering
  • Recurring Donations: Automated monthly donation processing
  • Donation Goals: Personal fundraising targets and progress tracking
  • Impact Reporting: Detailed reports on donation impact

Payment Security:

  • Encrypted Transactions: Bank-level security for all payments
  • Fraud Protection: Advanced fraud detection and prevention
  • PCI Compliance: Full payment card industry compliance
  • Secure Storage: Encrypted storage of payment information

🔐 Security Features​

Authentication & Authorization​

Two-Factor Authentication:

  • SMS Verification: Mobile phone number verification
  • Email Verification: Secondary email address confirmation
  • App-Based 2FA: Authenticator app integration
  • Backup Codes: Emergency access codes for account recovery

Role-Based Access Control:

  • User Roles: Admin, staff, guardian, viewer, donor
  • Permission Management: Granular access control per feature
  • Session Management: Secure session handling and timeout
  • Access Logging: Complete audit trail of user actions

Data Protection:

  • Encrypted Transmission: TLS 1.3 encryption for all data
  • Secure Storage: Encrypted database storage
  • Privacy Controls: User-controlled data sharing preferences
  • GDPR Compliance: Full European data protection compliance

Audit & Compliance​

Audit Logging:

  • User Actions: Complete log of all user activities
  • System Changes: Track all system modifications
  • Data Access: Monitor data access patterns
  • Security Events: Log security incidents and responses

Compliance Features:

  • Data Retention: Configurable data retention policies
  • Right to Deletion: User data deletion capabilities
  • Data Portability: Export user data in standard formats
  • Consent Management: Track and manage user consent

👥 User Journey Mapping​

Primary User Journeys​

1. Guardian Journey (Case Creator)

Discovery → Registration → Case Creation → Case Management → Success
    ↓           ↓            ↓              ↓              ↓
Learn about   Create      Upload pet     Track progress  Pet adopted
Toto platform account     information   and updates     or rescued

2. Adopter Journey (Pet Seeker)

Discovery → Browse Cases → Contact Guardian → Meet Pet → Adoption
    ↓           ↓              ↓              ↓          ↓
Find Toto     Search for      Get in touch   Arrange     Complete
platform      available pets  with guardian  meeting     adoption

3. Donor Journey (Supporter)

Discovery → Browse Cases → Select Case → Donate → Track Impact
    ↓           ↓              ↓          ↓         ↓
Learn about   Find cases      Choose      Process    See how
donation      to support      pet to help payment    donation helps

User Experience Optimization​

Onboarding Flow:

  1. Welcome Screen: Clear value proposition and benefits
  2. Registration: Simple, step-by-step account creation
  3. Profile Setup: Guided profile completion
  4. First Action: Encouraged to create case or browse pets
  5. Success Celebration: Acknowledge first successful action

User Engagement:

  • Personalized Content: Tailored case recommendations
  • Progress Tracking: Visual progress indicators
  • Achievement System: Badges and milestones
  • Community Features: User forums and support groups

Accessibility Features:

  • Screen Reader Support: Full ARIA label implementation
  • Keyboard Navigation: Complete keyboard accessibility
  • High Contrast Mode: Enhanced visibility options
  • Font Scaling: Adjustable text size support
  • Color Blind Support: Color-blind friendly design

🔄 Social Media Integration​

Share Cases:

  • Facebook: Share cases and donation campaigns
  • Instagram: Visual case sharing and updates
  • Twitter: Real-time case updates and announcements

Payment Options:

  • Credit Cards: Secure card processing
  • Stellar Blockchain: Cryptocurrency donations
  • Bank Transfers: Direct bank account transfers

📞 Support & Resources​

Support Channels:

  • Email Support: support@toto.com
  • Live Chat: In-app chat support
  • Help Center: Comprehensive documentation
  • AI Assistant: Get instant help from the AI assistant

Documentation:

  • User Guides: Step-by-step instructions for all features
  • Video Tutorials: Visual learning resources
  • Best Practices: Tips for effective platform usage

🔗 Related Resources​